The staff went out of their way to help me. I was really impressed with the excellent selection of Land Rover Freelanders. Worth a visit
After spending weeks feeling disapointed and let down by other garages, I finally came across Yate car sales. They had a good selection of the vehicle I was interested in and were well worth travelling the extra distance to see. The service I recieved was excellent, at no point did I feel pressured and I felt they really knew their stuff! I plan to return here for my next vehicle and cant recommend them enough.
Advertised my Freelander 2 through Wizzle and was contacted by Andrew Ponter, from Yates, who drove to Paddock Wood in Kent to view it. Liked the car and offered a competitive price. When informed I still needed the car for a couple of weeks before my new car arrived, he said it was not a problem and would return to collect it at my convenience. Came up from Bristol today, arrived on time, in spite of problems on the M 25, checked the paperwork and paid the money, instantly, to my bank account. Very efficient, very professional and very jovial. A pleasure to do business with. Thanks Andrew.
Andy, came to purchase my beloved Land Rover, and what a nice chap he is! very honest and friendly.. would recommend selling your car to yate anytime, they have paid a fair price for my vehicle and even brought another vehicle all the way from bristol just to show me if I liked it.Great service, and Andy is a great Chap!
Long story short not a good experience at all with aftersales if you have a problem.Honda nav unit packed up on the way home from picking the crv up was fobbed off for 2 weeks not returning calls as promised etc.Was then told that they knew there was a problem with the unit before i purchased the car and if you hit it it might work.Took a day off work to take the car an hours drive back to the garage to meet a stereo expert who said yes its broke and it could be sent away to be fixed or he would fit an aftermarket unit.I did agree to an aftermarket thinking it would be very similar unit in keeping with what was in there to start with.Following week the new unit was fitted at my home address while i was at work.A 15002000 honda unit was taken out and a 140 unit fitted.Apparently i agreed to this on the day i took off to take the car back to the garage with the stereo expert.How many times have i had to say i never agreed to this and never had the conversation.All i keep getting is well it has bluetooth and dab radio on it.I agreed to an aftermarket unit of the same spec and left the garage and the stereo expert to sort out.I was never told or asked what i wanted yet i keep getting told i did.I am a customer not a hifi expert all i know is i have a tacky 140 unit fitted where a honda nav unit once sat.My partner did leave a 1 star review on here and i got a call from an angry salesman saying if she did not remove the review they would not lift one finger to help get the situation sorted.My partner did remove the review that evening.Guess what got an email today saying there is nothing further they are willing to do to resolve the issue.Not even after admitting in an email to me the stereo was faulty before i purchased the car and lucky for me the recording from my lorry of the salesman demanding we remove the review.We have every email every text from the stereo expert yet nothing of the conversation i alleged to have had with agreeing to a an inferior unit.Why would i agree to that.I know i am going to get a reply on here from the owner stating a very different series of events yet i seem to be the one with all the proof of conversations back and forth Yate Car Sales Ltd has been in the car business since 1995, supplying many cars to many satisfied customers. We strive to provide all of our customers with a positive experience of buying their next car with us, however, occasionally things do conspire against that and difficulties arise. Given the chance, we endeavour to resolve any matters as swiftly as possible to maintain our high levels of customer satisfaction. We are sorry to hear that your experience with us was not satisfactory. We appreciate all feedback, as it is essential to our business to help us grow and improve upon the service we currently offer. Thank you.That seems to be the stanadard reply we have been dealing cars since 1995.Well all i can say to that after banging my head against a brick wall for the last 4 weeks is thank god the internet and social media wasnt in use so much then because you wouldnt still be in business in the year 2018.I actually hate having to type all this out in a review i have never done or felt the need to do it in my life.Social media and reviews are a very usefull tool and i for one will be using them a lot more in the future
Yate Car Sales Ltd Bristol is a UK Car Dealer based in Yate, South West England. Yate Car Sales Ltd Bristol is located at 24 North Rd, Yate, Bristol BS37 7PA, UK.
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